CallSource^® Aim Higher

How do I implement the appropriate training for all my employees?

Deliver effective, consistent training

• Provide ongoing performance support
• Identify and correct skill gaps and bad habits
• Track individual performance trends
• Educate each individual based on his or her specific needs

Contractors understand the importance of training. You wouldn't send an untrained technician to install or service equipment. You probably promote the NATE® emblem on service trucks, business cards, and their websites to let consumers know they are in good hands, with knowledgeable service techs and installation crews.

Training is equally important in providing the skills your employees need to effectively answer your telephones. The call-handler is responsible for the first impression of your business.  How he or she handles the opportunity can influence a caller's confidence in your brand.

Surprisingly, few contractors provide training for call-handlers beyond the initial hiring phase. Most call-handlers are solely required read the 'employee handbook,' job shadow other call-handlers for a week, and then they're on their own. Training and review can and should be continuous. It is imperative to uphold the credibility of your brand. Through business consulting, performance analytics, and our online university, we can:

The result: higher employee retention at a lower cost.

If you have training content for your installation or service crews, we can deliver it through our easy-to-use Learning Management System. As a contractor owner, you'll be able to track the training status of everyone in the company.