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Contractors understand firsthand the importance of training. Nate certification is almost standard practice for contractors. Contractors feel confident to promote the NATE® emblem on service trucks, business cards, and their website. This lets consumers know that they are in good hands, with knowledgeable service techs or installation crews.

We believe this should also hold true to employees that answer your telephone.

The most important position within a contractor's business is the call-handler; they help build consumer confidence in your Brand. They are your first opportunity to demonstrate your competence and provide help and guidance when a customer or prospect calls.

In our experience, very few contractors provide continuous training for call-handlers beyond the initial hiring phase. Everyone has unique strengths and weaknesses. Most call-handlers are solely required read the 'employee handbook,' job shadow other call-handlers for a week, and then they're off on their own; however, it's imperative to uphold the credibility of your Brand. Through business consulting and our online university, we can:

  • Identify and alter bad habits
  • Track individual trends
  • Educate individuals based on specific needs

The result: higher employee retention at a lower cost to the contractor. Our consultants are able ease contractor's minds, lend a helping hand, and provide additional insight based on experience and industry knowledge.

We're can also help other aspects of our contractor's business, including service and installations. If you have training for installation or service crews, we can upload course content to the platform. As a contractor owner, you're able to know where everyone in the company stands in relation to the training that is required.

Recent News

July 19 2011

CallSource Releases Plus Results Works in Conjunction with any Lead Tracking System or Provider

Westlake Village, Calif.  July 19, 2011 – CallSource®, the leader in performance management and employee training, business analytics and marketing solutions has announced the release of its latest premier service, Plus Results.  

Plus Results corrects reporting inaccuracies in call tracking solutions from other providers by identifying and excluding non-prospect calls from cost-per-lead and closing-ratio calculations. In addition, Plus Results reviews and grades the telephone skills of clients’ call handlers, recommending and delivering targeted training for each employee. The service also gives clients a second chance at sales opportunities by promptly notifying management via email each time a mishandled call is identified.

“If you’re already using a lead tracking system, no matter whose, you’re off to a good start,” says Elliot Leiboff, president of CallSource. “But lead tracking alone doesn’t improve lead generation or increase sales. Well-informed, well-trained employees do. Of course, all of our solutions work seamlessly with our own lead tracking, but businesses that love their call tracking provider – or are simply stuck in a contract with them – can easily layer our services on top of any other provider’s. ”

Plus Results can help businesses of all sizes and types improve their marketing and sales performance without increasing costs. The result is more prospects per marketing dollar and more sales per prospect.

About CallSource®

CallSource delivers Resultssm, the first and only integrated sales, marketing, business analytics, performance management and training system. This groundbreaking system provides continuous monitoring of telephone performance, and targeted, individualized training to improve leasing and retention results every month.

December 6 2010

CallSource Welcomes New President

Westlake Village, Calif. - CallSource (®), celebrating its 20th year as the industry leader in call tracking and recording, performance analytics, sales and management training, has named Mark Sadosky to the post of President for the Westlake Village, California, firm.


"I'm very excited to be part of CallSource. For the past four years, I've been observing its evolution as a company. I noticed that, even in a down economy, their growth has been nothing short of phenomenal. Experience has taught me that the only way to accomplish such dazzling success is by consistently delivering results and creating value to your customers. I'm also impressed with the firm's groundbreaking business solutions, substantial customer base, dedicated management team, and engaged corporate culture. I see even greater achievements on the horizon as we expand into new markets and enhance our technology platforms. It's definitely a great time to be at CallSource," said Sadosky.

Placing a strong emphasis on performance metrics, Sadosky holds a Bachelors of Science degree in Finance from California State University-Long Beach. His credentials include a strong track record in executive management, sales, marketing, customer service, business analytics, and learning management. Year after year he achieves operational goals while demonstrating a well developed capacity for dynamic communication, motivational sway, and leadership proficiencies.

Prior to joining CallSource, Sadosky was Assistant Vice President of Sales for Equity Residential, the largest REIT in the multifamily industry, with more than 500 apartment communities (135,000 units) nationwide and $2 billion in annual revenues. During his tenure at Equity, the company's web-to-foot traffic increased by 23% and phone-to-foot traffic saw a 21% improvement creating more than $34 million in revenue for 2010.

About CallSource
CallSource delivers Results(SM), the first and only integrated sales, marketing, analytics, and training system. This groundbreaking solution goes beyond call tracking and call recording to provide continuous monitoring of telephone performance. In addition, it provides sales and customer service training and ongoing review and feedback to improve employee performance and financial results.

Celebrating its 20th year, CallSource has evaluated literally millions of calls and helped companies across the U.S. and Canada make critical, information-based decisions resulting in increased ROI and improved employee performance. With carrier-class networks in Burbank and Chicago, CallSource manages nearly 2,000,000 toll-free and local tracking numbers for more than 300,000 unique business locations. For more information about CallSource, visit: www.callsource.com.

 

April 22 2010

CallSource® President, Mark Powers, to Speak at National Apartment Association Education Conference & Expo

Westlake Village, Calif. - April 22nd, 2010 -  CallSource® President, Mark Powers, is slated to be among the expert speakers at the 2010 National Apartment Association Education Conference & Expo on Thursday, June 24th, at the Hilton New Orleans Riverside & Morial Convention Center.

In a session titled "Building Your Dynamic Culture, Developing Talent and Retaining both Employees and Residents," Powers will provide an in-depth look into how performance analytics and training can be used in tandem to cultivate and nurture motivated, engaged and results oriented employees.

The session will explore why adopting the proper training model promotes the development of a dynamic corporate culture that retains talent, reduces turnover and provides a foundation for success.  The key elements and benefits of successful training to be identified include:

  • How to improve lead conversion without outsourcing your appointment setting
  • How a well-motivated workforce provides better service for your residents
  • How to apply appropriate training methods to meet your business goals
  • How a happy culture retains both your employees and your residents
  • Creating and enjoying the benefits of a metrics-driven culture

Powers will also offer managers insight into how an individualized, targeted approach to training and education can ensure that their employees become, and remain, their most valuable assets.

About the National Apartment Association Education Conference

The National Apartment Association Education Conference brings together more than 5,000 multifamily housing professionals for three days of professional development and training. The event boasts world-class general session speakers, education sessions, and suppliers demonstrating their latest products and services.

About CallSource®

CallSource delivers Resultssm, the first and only integrated marketing, sales, training and management

system. The company has trained tens of thousands of multifamily professionals. CallSource performance analytics help managers achieve their marketing, leasing, and financial goals.  

CallSource is celebrating its 20th year delivering solutions that provide structure, discipline, transparency and accountability for its clients. With redundant, carrier-class networks in Burbank and Chicago, CallSource tracks over 1,000,000 ads for 250,000 companies across the U.S. and Canada.

For more information call 800-500-4433 or, visit our Website at www.callsource.com

April 15 2010

CallSource® to Introduce DealSaver® at Digital Dealer Conference

Westlake Village, Calif. - April 15, 2010 - CallSource, the industry leader in call tracking, call recording, performance analytics, sales training and learning management, announced that they will introduce their newest service, DealSaversm, at the Digital Dealer Conference on April 20-22, in Orlando, Florida.

Recognizing that automotive sales opportunities are too often lost during the initial phone call, CallSource developed DealSaver to, literally, give dealers a second chance to convert those callers to customers. Analysts review all prospect calls and quickly notify management when they detect a missed opportunity that could be saved. DealSaver provides callers' contact information and analyst's notes, helping dealers recover otherwise lost sales opportunities. DealSaver integrates with four of CallSource's most valuable services:

CallTrack®

CallTrack ensures that every call is tracked and recorded. Real time information and expert analysis show you how well each marketing campaign is working and how effectively your employees interact with callers.  The result is improved performance, increased ROI and additional sales.

LeadScore®

LeadScore reviews all tracked calls, separating sales prospects from non-prospects. The system sorts your sales, parts and service calls to ensure that each department has quick access. LeadScore identifies, for the first time, your true cost-per-lead, closing ratios, and the number of meaningful sales opportunities generated by each source of marketing you use.

SpeedScore®

SpeedScore lets you quickly select, review and sort calls for your own evaluation of sales performance. Target your coaching and training to the needs of each salesperson.

Telephone Performance Analysissm (TPA)

Our expert analysts review your prospect calls, grading and ranking each call handler's skill at converting leads to appointments and sales.  Compare individual employees, stores and regions.  Our evaluations pinpoint specific skill gaps, helping you reward good performance and target training where it is needed.

For more information about DealSaver, go to: www.callsource.com, or visit us at the 8th Digital Dealer Conference, booth #612, on April 20-22nd, for a live demonstration.

About CallSource®

Managing more than 1,000,000 toll-free and tracking for nearly 250,000 businesses throughout the U.S. and Canada, CallSource integrates call tracking, call recording, lead scoring, save a deal notifications, telephone performance analysis, learning management, plus sales and customer service training.

CallSource is celebrating its 20th year delivering solutions that provide structure, discipline, transparency and accountability for its clients.

February 4 2010

National Apartment Association Education Institute (NAAEI) Selects CallSource to Deliver a Custom Learning Management System for Its Affiliated State and Local Apartment Associations and their Members

Westlake Village, Calif. - February 1, 2010 - CallSource®, celebrating its 20th year as the leader in call tracking and recording, performance analytics, leasing and management training  - today announced the expansion of beta testing of the Learning Management System (LMS) it is developing for the National Apartment Association Education Institute (NAAEI).

"The NAAEI seeks to improve communication with and provide additional value to its local and state apartment associations around the country. After reviewing proposals from various education and technology companies, the NAAEI selected CallSource to design a customized learning management platform and to help develop content for the benefit of all our affiliates and their members," said Maureen Lambe, CAE, NAAEI Executive Vice President.

CallSource and the NAAEI are committed to improving the training experience for NAA affiliates. The LMS makes online education accessible 24/7/365.  It can deliver course and seminar content from the NAAEI, CallSource, and individual affiliates. In addition, each individual's certification, designation, and training history will now remain visible to NAAEI, even when they move from region to region or company to company.

Online learning significantly reduces the cost of educating employees and increases accessibility for members who find it difficult to attend in-person training. "This highly-affordable system will provide an easy-to-use, graphical interface to deliver eLearning content from numerous sources.  It will give local and state apartment associations an option to license or otherwise share content with one another. The LMS can register and track classroom training, as well as eLearning," Lambe adds.

The beta test is underway with the participation of several state and local associations. The new phase will add at least ten more affiliates. Beta participation allows the affiliates full access to the eLearning platform. Their feedback will play an integral role in the perfection of the dynamic, state-of-the-art, educational platform. 

If you would like to learn more or become a part of the beta test, please contact Bridget Garra of the NAAEI at bridget@naahq.org.

About the National Apartment Association Education Institute

The National Apartment Association Education Institute (NAAEI) is the education arm of the National

Apartment Association.  The mission of the NAAEI is to provide broad-based education, training and recruitment programs that attract, nurture and retain high-quality professionals and develop

tomorrow's apartment industry leaders.

About CallSource

CallSource delivers Resultssm, the first and only integrated marketing, sales, training and management

system. Its Performance Analytics helps managers achieve their marketing, leasing, and financial goals.

The company has trained tens of thousands of multifamily professionals.  With redundant, carrier-class networks in Burbank and Chicago, CallSource tracks over 1,000,000 ads for 250,000 companies across the U.S. and Canada.

CallSource is celebrating its 20th year delivering solutions that provide structure, discipline, trans-parency and accountability for its clients. For more information about CallSource, call 800-500-4433.

###

Media Contact:             

Elliot Leiboff

866-444-1137

eleiboff@callsource.com

 

 

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